Safety & Warranty Information
Warnings and Cautions
Important Safety Information
Please read these instructions carefully prior to starting up the unit! The water system on which the operation of this product is based requires utmost care and maintenance, possibly also the use of chemicals, in order to prevent and keep the occurrence of micro-organisms and harmful bacteria, especially legionellae that are responsible for legionnaire’s disease, under control. Non-observance of this information about correct maintenance and care can entail the spreading of harmful bacteria. Due to the fact that for decorative purposes, water nozzles distribute water in the air, water droplets containing harmful bacteria can enter your lungs and cause life-threatening diseases.
It is the responsibility of the owner of the water system and its attendant units to ensure their maintenance and care in compliance with the laws, directives and instructions laid down for this purpose. In order to avert harmful contamination, we urgently recommend the user to ensure cleaning and care of the water system and the water feature including the nozzle, and to take all necessary measures to maintain the technical units, such as pumps, tubing, connectors, under-water lighting, and nozzles to keep them in functional order in line with safety aspects. However, the maintenance and care obligation is not limited to the technical products supplied, but encompasses the entire system.
We also recommend the owner to keep records of the dates when maintenance and care was carried out, and to document all water tests made in conjunction with the water feature. The owner is solely responsible for guaranteeing the safety of the water feature. Use or maintenance of the units sold and the system are beyond GeoGlobal Partner’s influence. GeoGlobal Partners can only be held liable for manufacturing faults of Gardenique® units.
Warning
Risk of electrical shock. This pump is supplied with a grounding conductor and grounding-type attachment plug. To reduce the risk of electric shock, be certain that it is connected only to a properly grounded, grounding-type receptacle.
Do not exceed the voltage shown on the pump.
Always disconnect pump from the power source before beginning any maintenance or work on the pump.
Inspect cord for damage before installation and/or maintenance. Replace the entire pump assembly if damage is found.
Do not remove the grounding pin from the power cord plug.
To reduce the risk of electric shock, use only on portable, self-contained fountains no larger than 5 ft. in any dimension.
Risk of electrical shock – This pump has not been investigated for use in swimming pools or marine areas.
Caution
This pump has been evaluated for use with freshwater only.
Use a proper power source as indicated on the pump label.
Keep the cord away from high temperatures or other heat sources.
Do not pump heated liquids.
Do not let the pump run dry. Pump must be completely submerged for proper operation and cooling.
Operate in freshwater only. Avoid heavily chlorinated water and water with high pH levels.
Do not lift the pump by its power cord.
Limited Warranty
All pumps and electrical products are warrantied to the user against defective material and workmanship, under normal working conditions. This warranty period begins on the date of purchase by the original purchaser.
Application
Warranty covers only properly installed and maintained units. Any damage or modification to the cord or to the unit will terminate the warranty. Pump warranty is limited to applications pumping fresh water in a pond or fountain only. Other liquid applications or extreme temperature uses must be approved in writing by the manufacturer. Receipt and product date code are required for warranty claims.
Warranty Claim
Warranty claims must be made by calling Customer Care (at 1-888-755-5641). If the item is determined to be defective, you will be given authorization to return the defective part(s), freight pre-paid, along with proof of purchase.
Disposition
The manufacturer will make a good faith effort for prompt disposition regarding all warranty claims. Returned product will be inspected to determine cause of failure before warranty is applied. Warranty does not cover any costs associated with the shipping, handling, installation or removal of products or parts subject to this warranty. For products damaged in transit, a claim should be filed with the carrier.
Disclaimer
Any oral statements made about the product by the seller, the manufacturer, the representatives, or any other parties do not constitute warranties, should not be relied upon by the user, and are not part of the contract for sale. The seller’s and manufacturer’s only obligation, and buyer’s only remedy shall be for the manufacturer to either replace and/or repair at the manufacturer’s sole discretion, the product as described above. Neither seller nor the manufacturer shall be liable for injury, loss or damages for lost profits, lost sales, injury to person or property, or any other incidental or consequential loss arising from any cause whatsoever, no matter whether based upon warranty, contract, negligence or other misuse, and the buyer and user agree that no other remedy shall be available to them. Before using, the buyer and user shall determine the suitability of the product for the intended use, and assume all risk and liability whatsoever in connection therewith. The warranty and remedy described in this limited warranty is an exclusive warranty and remedy in lieu of any other warranty or remedy expressed or implied. All other warranties and remedies are hereby expressly excluded, including but not limited to any implied warranty or merchantability of fitness for any particular purpose. This warranty gives the buyer and user specific legal rights, and buyer and user may also have other rights which vary from state to state. Some states do not allow exclusions or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
Warranty Procedure
Contact Customer Service to see if the issue can be resolved over the phone or via email; you can also contact us for missing parts.
Phone – 1 (888) 755-5641
Email – customercare@gardeniquedecor.com
Customer Service will help you troubleshoot the product to the best of their ability without having the unit in our hands.
We recommend having the unit with you when troubleshooting with our team to ensure you are doing what you can to fix the problem; this could eliminate the need to send in the product.
If the problem cannot be fixed over the phone or via email, you may be asked to send images of your receipt, serial number and UL sticker to receive a replacement part.
If the product needs to be sent in for testing:
We will send you a prepaid return label, instructions, and an approval form. The approval form needs to be included in the returned package so we can process the claim when we receive your product.
Once we receive the unit it will be tested at our facility to figure out what is wrong – this could take up to 5 business days to complete.
If your unit cannot be fixed and you are still under warranty* you will be sent a replacement (your warranty period does not restart).
If your unit needs a part Customer Service will replace the part and send your unit back.
If your unit is found to be in working condition, it will be returned and you will be charged for shipping as well as a maintenance fee.
We recommend to have the pump with you when troubleshooting with our team to ensure you are doing what you can to fix the problem before sending the product in.
We also recommend cleaning your unit often, dirt and algae can cause issues and will prevent it from working properly.
If a part is deemed defective/damaged over the phone, our team will send out the replacement part or unit at no charge.
*If you are not under warranty and are having troubles with your unit you can still call us for troubleshooting advice; replacement parts are available for purchase. Please note, if you do not have proof of purchase you will not be considered for warranty.